HANDLING TIMING

Works sold through the website are readily available and vary in their handling time due to the complexity of packaging. This ranges from 1 - 7 business days. 

SHIPPING TIMING

All orders ship the day following the completion of packaging. 

SHIPPING LOCATION

The origin address of all shipments is M.FISHER, 106 South Street, New York, NY 10038

LOCAL MESSENGER

If you live in the New York, NY area, we offer messenger services for a nominal fee. Please inquire with your sales representative for pricing and scheduling.

SHIPPING METHOD

All United States orders are shipped via the carrier UPS with Ground Service unless otherwise specified at the time of purchase. International orders are shipped via the carrier DHL. 

As a service to our customers, M.FISHER will arrange the shipping of orders via one of our preferred carriers unless Buyer specifies shipment method. All charges are PROFORMA and will be included on the final invoice. Any shipments returned to M.FISHER as a result of Buyer unexcused delay or failure to accept delivery will require Buyer to pay all additional costs incurred by M.FISHER, including storage fees.

SHIPPING RATES

Shipping rates are calculated by the carrier utilizing the parcel dimensions, weight, and the insured value of the work. M.FISHER adds a nominal packaging fee to the shipping rate based on the complexity of packaging required for the work. 

M.FISHER does not offer free shipping.

PACKAGING

All items will be packed to best industry standards for fragile works. Crating requirements will be advised on a by order basis for items shipping outside of New York, NY. We work with our local shipping partner for domestic and international shipping.

DAMAGE IN TRANSIT

All damage claims must be made in writing to [email protected] within seventy-two (72) hours of receipt of goods. Damage claims must include photographs along with a written description of the damage. If damage has occurred in shipping, all packaging must be retained by the receiver; failure to do so may invalidate any claim. Refer to the Freight Receiving Rules guidelines for proper receiving and claims protocol.

Delivery is F.O.B. New York. Risk of loss and title shall pass to client upon the freight carrier taking possession of the order. M.FISHER will not be responsible for goods after they are picked up by Buyer’s own third-party carrier.

Per ICC Regulations, ownership of the goods transfers to the Buyer (owner) upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in transit is the owner’s and all claims for freight damage must be made within seventy-two (72) hours of receipt.

The carrier is responsible for a complete inspection of product at the point of origin. Any damage must be noted on the BOL. The signed BOL is confirmation by the carrier that they have accepted responsibility for delivering the product in the condition in which it was received. Inspection of boxed or crated product is limited to the exterior of the package. Exceptions must be noted and package opened at once if condition of the carton/crate appears compromised.

When a damage or quality discrepancy is found, photos should be taken of the product fault. Photos of the packaging may be as important as of the item itself in resolving a possible freight claim. All product quality issues will be handled promptly by M.FISHER upon notice.

FORCE MAJEURE

All quoted completion and delivery dates are estimates only. M.FISHER shall not be liable for delays in completion or shipment or default in delivery for any reason of force majeure or for any cause beyond M.FISHER’s reasonable control including, but not limited to, (1) government action, war, riots, civil commotion, embargoes, epidemic, global pandemic, or martial laws, (2) M.FISHER’s inability to obtain necessary materials from its usual sources of supply, (3) shortage of labor, raw material, production or transportation facilities or other delays in transit, (4) labor difficulty involving employees of M.FISHER or others, (5) fire, flood or other casualty, or (6) other contingencies of manufacture or shipment. In the event of any delay in M.FISHER’s performance due in whole or in part to any cause beyond M.FISHER’s reasonable control, M.FISHER shall have such additional time for performance as may be reasonably necessary under the circumstances.

Acceptance by Buyer of any goods shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such goods.

TITLE & RISK OF LOSS

Delivery of goods to carrier shall be deemed delivery to Buyer, and thereupon title to such goods, and risk of loss or damage, shall be Buyer’s. Any claim by Buyer against M.FISHER or carrier for shortage or damage occurring prior to such delivery must be made in writing within seventy-two (72) hours after receipt of shipment and accompanied by original transportation BOL signed by the carrier noting that the carrier received the goods from M.FISHER in the conditions claimed. All deliveries are subject to the accompanying Freight Receiving Rules.

PRICING & TERMS

All prices are in U.S. dollars and are F.O.B. New York. The line sheet reflects LIST pricing and may be discounted for trade clientele. Shipping & Packing charges are additional. A minimum deposit of fifty percent (50%) is required to initiate order fulfillment, except for In-Stock items which require payment in full of one-hundred percent (100%). All accounts shall be paid in full when invoiced, which occurs when the order is complete. A service charge of the lesser of one and one-half percent (1.5%) per month or the maximum permissible rate will be added to all accounts not paid within sixty (60) calendar days from the date of invoice for final balance due. Orders must be paid-in-full, including shipping, handling, crating and packing, storage, taxes, and service charges prior to shipping. All prices are subject to change.

TAXES

All taxes and excises of any nature whatsoever now or hereafter levied by governmental authority, whether federal, state or local, either directly or indirectly, upon the sale or transportation of any goods covered hereby shall be paid and borne by Buyer.

For international shipments, any local taxes, VAT, or duties are billed by customs to the consignee upon import.

STORAGE

Additional storage fees of three percent (3%) per month of the invoiced order value will be charged to store goods if not picked up or shipped within sixty (60) calendar days from the date of invoice for final balance due. Storage fees will not be pro-rated for partial months.

ORDER INITIATION

Please contact [email protected] to initiate orders or purchase via online check-out. All 'inquiry' orders are activated with a fifty percent (50%) non-refundable deposit, except for In-Stock items which are confirmed with a non-refundable payment in full of one-hundred percent (100%). The final balance and shipping fees must be paid before delivery can be scheduled. Receipt of payment is considered confirmation of all order details as outlined in the estimate. M.FISHER is not responsible for any errors Buyer has overlooked in the estimate after payment has been made. We accept credit card or wire transfer as a form of payment. Please allow up to five (5) working days for a wire transfer to clear.

Please inquire for our bank details to make a payment by wire transfer.

QUALITY CONTROL & VARIATION

Products are inspected by M.FISHER prior to release to ensure that the order is in good condition and ready for shipment. Variations in color and veining are inherent in stone and considered to be part of the natural beauty. All items are handmade, and therefore are subject to variations.

WARRANTY

Except as specified herein, M.FISHER warrants that any goods sold hereunder will be free from defects in workmanship and materials for one (1) year. This warranty does not apply to damage or breakage resulting from incorrect installation, misuse, accidents, abuse, neglect, mishandling or wear resulting from normal use. Defective products will be replaced within the normal production time period required to reorder and manufacture the same product. Materials no longer readily available will not result in a refund.